Privacy Policy for Austinesilva Luxury
Effective Date: 24th November 2024
At Austinesilva Luxury, we are committed to safeguarding your privacy and ensuring that your personal information is handled in a secure and transparent manner. This Privacy Policy outlines the types of information we collect from you, how we use it, and the steps we take to protect it when you interact with our website Austinesilva.com (“Website”). By accessing or using our Website, you agree to this Privacy Policy.
We are committed to complying with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This policy will help you understand how we collect, store, process, and protect your personal data.
1. Information We Collect
We collect both personal information that you provide directly to us and automated data that we gather when you interact with our Website. The types of data we collect include:
Personal Information
- Personal Identification Information: Such as your name, email address, phone number, shipping and billing address, and any other details necessary to process your orders.
- Payment Information: Payment data such as credit card details, PayPal account information, or other forms of payment information necessary for purchasing our custom-made shoes.
- Account Information: If you create an account with us, we may collect your login credentials and order history.
Automated Data
- Usage Data: Information on how you interact with our Website, such as your IP address, browser type, language preferences, pages viewed, time spent on the Website, and referral sources.
- Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and gather data about the Website’s usage. For more details on how we use cookies, please refer to our Cookie Policy.
2. How We Use Your Information
We use your personal information for various legitimate business purposes, including:
- Order Processing: To process, fulfill, and deliver your orders for custom-made shoes.
- Customer Service: To respond to inquiries, resolve issues, and provide customer support.
- Communication: To send you essential updates about your orders, promotions, and relevant information related to our products and services.
- Personalization: To tailor your experience on our Website, recommend products, and improve your shopping experience.
- Marketing: With your consent, we may send you promotional emails and special offers. You can opt-out at any time.
- Compliance: To meet legal requirements, including fraud prevention, financial record-keeping, and responding to legal requests from authorities.
3. Legal Basis for Processing Your Data (GDPR)
Under the GDPR, we must have a legal basis to process your personal data. The legal bases we rely on include:
- Consent: Where we have obtained your consent to use your personal data for marketing and communication purposes. You can withdraw this consent at any time.
- Contractual Necessity: We process your personal data to perform our contract with you, such as fulfilling orders, processing payments, and delivering products.
- Legitimate Interests: We may process personal data based on our legitimate interests, including improving our services, marketing, and customer support, provided this does not override your rights and freedoms.
- Legal Obligation: We process your data when necessary to comply with legal obligations, such as tax reporting or responding to a subpoena.
4. How We Share Your Information
We respect your privacy and will not sell or rent your personal data. However, we may share your data with third parties in the following circumstances:
- Service Providers: We may share your personal data with trusted third-party vendors who help us run our business, such as payment processors, shipping companies, and marketing services.
- Legal Compliance: If required by law, we may disclose your personal data to law enforcement agencies, regulatory bodies, or in response to legal requests or obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet can be guaranteed to be completely secure, and we cannot ensure the absolute security of your personal information.
6. Data Retention
We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as required by law. When personal data is no longer needed, we will delete or anonymize it.
7. Your Rights Under GDPR
As a data subject under the GDPR, you have several rights with respect to your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal data under certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your data in specific situations.
- Right to Object: You can object to our processing of your personal data for direct marketing purposes, or on grounds relating to your particular situation.
- Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: If you have given us consent to process your data, you can withdraw it at any time by contacting us.
- Right to Lodge a Complaint: If you feel your rights have been violated, you can lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at austinesilvaluxury01@gmail.com.
8. International Transfers
If you are located in the European Economic Area (EEA), please note that your personal data may be transferred to and stored in countries outside of the EEA, such as Nigeria. In such cases, we take appropriate steps to ensure that your data is adequately protected, in line with GDPR requirements.
9. Third-Party Links
Our Website may contain links to third-party websites, social media platforms, or services. These external sites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information as quickly as possible.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please feel free to contact us:
- Business Name: Austinesilva Luxury
- Email: austinesilvaluxury01@gmail.com
- Physical Address: Agara Baba Pupa, Off Ajala Express, Odo-Ona Elewe, Ibadan, Oyo State, Nigeria
Thank you for trusting Austinesilva Luxury with your information. We value your privacy and are dedicated to providing a secure and enjoyable shopping experience.