Terms and Conditions

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Terms and Conditions for Austinesilva Luxury

Effective Date: 24th November 2024

Welcome to Austinesilva Luxury. These Terms and Conditions govern your access to and use of our website, Austinesilva.com (the “Website”), and the purchase of our custom-made shoes for men and women (“Products”). By accessing or using the Website or making a purchase, you agree to be bound by these Terms and all applicable laws. If you do not agree to these Terms, please refrain from using our Website or purchasing Products from us.

Austinesilva Luxury reserves the right to modify or update these Terms at any time without prior notice. Please review these Terms regularly, as continued use of the Website constitutes your acceptance of any changes.

1. General Information

2. Acceptance of Terms

By accessing or using our Website, placing an order, or engaging with Austinesilva Luxury, you confirm that you have read, understood, and agree to abide by these Terms and Conditions. If you do not agree to these Terms, please do not use the Website or make any purchases from us.

3. Changes to These Terms

We may update or modify these Terms at any time to reflect changes in our services, the law, or business practices. When changes are made, we will post the updated Terms on this page with the new Effective Date. Please review these Terms regularly to stay informed about any changes. Continued use of the Website after updates to these Terms constitutes acceptance of the changes.

4. Products and Services

  • Custom-Made Shoes: We specialize in the sale of custom-made shoes designed for both men and women. All Products are handmade to order based on your specifications and measurements. The final product may vary slightly in appearance from the product images on our Website due to the bespoke nature of the shoes.
  • Product Descriptions and Availability: We strive to accurately display the details of our Products, including images and descriptions. However, due to the custom nature of the shoes, availability may vary. We reserve the right to cancel or modify any order if the Products are no longer available or if an error has occurred.

5. Ordering Process

  • Placing an Order: When you place an order, you will be required to provide certain information, including but not limited to, your name, shipping address, email, and payment details. By submitting an order, you make an offer to purchase the Product in accordance with these Terms.
  • Order Confirmation: Once you place an order, we will send you an Order Confirmation email to confirm that we have received your order. Please note that this is not an acceptance of your order but a confirmation that we have received it.
  • Order Acceptance: An order is considered accepted once we process your payment, confirm the custom specifications, and prepare the Product for shipment. A final Shipping Confirmation email will be sent to you once your order has been dispatched.
  • Order Modifications or Cancellations: Due to the bespoke nature of the Products, once an order is processed, we cannot accept cancellations or modifications, except in cases of product defect or error.

6. Pricing and Payment

  • Pricing: All prices are listed in Nigerian Naira (NGN) and are subject to change without notice. The price you pay will be the amount displayed at the time of order confirmation.
  • Payment Methods: We accept payments via credit/debit cards, PayPal, and other secure third-party payment processors. Payments are processed through trusted payment gateways to ensure your information is protected.
  • Taxes and Duties: Customers are responsible for paying any applicable taxes, shipping charges, and customs duties. For international orders, additional customs duties or taxes may apply, and you are responsible for those fees upon receipt of the Product.

7. Shipping and Delivery

  • Shipping Methods: We offer multiple shipping options based on your location, which will be presented to you during the checkout process. We strive to ship orders in a timely manner but are not responsible for any delays caused by external shipping providers.
  • Shipping Costs: Shipping costs are calculated during checkout based on the shipping method and destination. The total cost of shipping will be displayed before you complete your purchase.
  • Delivery Times: Delivery times vary depending on your location, the shipping method chosen, and the complexity of your order. We will make every effort to deliver your order as quickly as possible.
  • International Shipping: We ship worldwide. International customers are responsible for any additional duties, taxes, or customs fees applicable in their country.

8. Returns, Exchanges, and Refunds

  • Custom Nature of Products: Due to the bespoke nature of our custom-made shoes, we do not accept returns or exchanges unless the product is defective or there is an error in your order.
  • Defective Products: If you receive a defective or damaged product, please contact us at austinesilvaluxury01@gmail.com within 7 days of receipt. We will arrange for a return or exchange at no additional cost.
  • Sizing Issues: We recommend carefully following our sizing guide when placing your order. If you are unsure about sizing, please contact us before placing your order for assistance.
  • Return Process: For approved returns, you will need to return the product unused, in its original packaging, and within the time frame specified. Return shipping costs are the responsibility of the customer unless the return is due to our error or defective products.

9. Customer Responsibilities

  • Account Security: If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials, including your username and password. You agree to notify us immediately of any unauthorized use of your account.
  • Accurate Information: You are responsible for providing accurate and complete information when placing your order, including your name, contact details, and shipping address. We are not responsible for delays or issues arising from incorrect or incomplete information.

10. User-Generated Content

By submitting any reviews, feedback, images, or other content (“User Content”) to us, you grant Austinesilva Luxury a non-exclusive, royalty-free, worldwide license to use, modify, reproduce, and distribute the content for marketing, promotional, or business purposes. You represent and warrant that the User Content you submit does not infringe the intellectual property rights of any third parties.

11. Prohibited Activities

You agree not to engage in any of the following activities while using our Website or purchasing our Products:

  • Violating any applicable law or regulation.
  • Engaging in fraudulent activities or attempts to disrupt the Website’s functionality.
  • Attempting to access or manipulate our Website’s data or security systems.
  • Posting or transmitting harmful, defamatory, or offensive content.

12. Limitation of Liability

To the fullest extent permitted by law, Austinesilva Luxury and its affiliates, directors, employees, and agents shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Website or the purchase of Products. Our total liability for any claim related to your order or use of the Website shall be limited to the total amount you paid for the Product in question.

13. Intellectual Property

All content on the Website, including text, graphics, images, logos, and designs, is the property of Austinesilva Luxury and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Website without our prior written consent.

14. Indemnification

You agree to indemnify, defend, and hold harmless Austinesilva Luxury and its affiliates from any claims, losses, damages, and expenses (including legal fees) arising from your use of the Website, violation of these Terms, or infringement of any rights of a third party.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Nigeria.

16. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, civil unrest, or technical failures.

17. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at: